Shipping policy
Kaliwon Shipping Policy
1. Processing Time
Orders are processed within 1–3 business days after payment is confirmed. During peak periods, processing times may be slightly longer.
2. Shipping Method
We currently offer standard shipping for all orders. Shipping costs are calculated based on your delivery address and the total weight of your order.
3. Delivery Time
Delivery times vary depending on destination. Estimates are provided once your order has been shipped.
4. International Shipping
We ship worldwide. International delivery typically takes 7–15 business days, but this may vary depending on customs clearance in your country.
5. Tracking Your Order
Once your order ships, you’ll receive a confirmation email with tracking details. For certain countries where tracking isn’t available, we will still provide proof of shipment.
6. Delayed or Lost Orders
If your order is delayed or lost, please contact us at hello@kaliwon.com and our team will help resolve the issue.
7. Taxes & Customs Fees
Customers are responsible for any import duties, taxes, or customs fees charged by their country. All listed prices are exclusive of VAT unless stated otherwise.
8. Address Information
Please make sure your shipping address is correct when checking out. We are not responsible for delays or returns caused by incorrect address details.
9. Returns & Exchanges
For details on returns, please see our Return Policy.
10. Customer Service
For any questions, reach us at hello@kaliwon.com or via our social media channels.
By completing your purchase, you agree to the terms of this Shipping Policy.
