FAQ
Shipping
How long does shipping take?
Orders are processed within 1–3 business days after payment is confirmed. Delivery time depends on your destination and is provided once your order ships. Processing may take slightly longer during peak periods.
Do you ship internationally?
Yes, we ship worldwide. International delivery typically takes 7–15 business days, depending on customs clearance in your country.
How can I track my order?
Once your order ships, you'll get a confirmation email with tracking details. For a few countries where tracking isn't available, we'll still provide proof of shipment. You can also track your order here.
My order is delayed or missing. What do I do?
Email us at hello@kaliwon.com with your order details and we'll help sort it out.
Return & Refunds
What's your return window?
You have 14 days from your purchase date to start a return. Items must be unworn, in their original condition, and in original packaging. Final sale or non-eligible items can't be returned.
How do I start a return?
Email hello@kaliwon.com with your order details and reason for return, and our team will guide you through the process.
Who pays for return shipping?
Customers are responsible for return shipping costs. We recommend a trackable service with shipping insurance.
Sizing
How do I know what size to order?
Check the size chart on each product page before ordering, since fit can vary between styles.
Contact
How do I get in touch?
Email us anytime at hello@kaliwon.com, reach us through our Contact page, or send us a message on social media.
